Privacy Policy

1. Information We Collect

When you place an order, we collect information such as your name, email address, phone number, shipping address, and payment details. If you upload photos or scans of your documents to help us verify your order, we collect those images as well.

2. How We Use Your Information

We use the information we collect to do the following:

• Process your order and communicate with you about its status.
• Prepare and ship documents to and from the Office of Authentications.
• Provide customer support and respond to inquiries.
• Maintain business records and comply with legal obligations.

3. Document Photos and Files

If you upload photos or scans of your documents, those files are stored privately and access is limited to authorized personnel who need them to process your order. We do not display, publish, or share your document images publicly.

4. Third Party Service Providers

We work with a small number of third party service providers to operate our service. These generally include a payment processor to handle transactions, a shipping carrier to move physical documents, an email provider to send order updates, a hosting provider to run our website, and a database provider to store order records. These providers only receive the information necessary to perform their function for us and are not permitted to use your information for their own purposes.

5. No Selling of Data

We do not sell your personal information or your document images to any third party.

6. Data Retention

We retain order information and document images for as long as reasonably necessary to complete your order, support you afterward, and satisfy our own legal and accounting requirements. You may request deletion of your account information, subject to any records we are required to keep.

7. Your Choices

You may contact us at any time to ask what information we hold about you, to correct inaccurate information, or to request that we delete information we are not required to retain.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

9. Contact

Questions about this policy can be sent to help@usfederalapostille.org or 202-202-9433, or by mail to 712 H Street NE, Suite 1306, Washington, DC 20002.